When I am in the consumer chair looking to get in touch with a business, I HATE, HATE, HATE having to wait.
I hate answering machines. I hate leaving a voicemail. I hate no call backs. I hate long hold times. I hate working with indifferent service people who do not seem all that interested in my needs or my business.
I will bet you feel the same way.
Hair salons are sadly notorious for all these problems. Poorly trained front desk people. Or no people on the phones at all. Busy independent booth rental stylists that never pick up or are slow to return calls during odd hours. That leads to endless bouts of everyone’s favorite game: Voicemail Tag. Owners that are inaccessible or indifferent. Emails that seem to go nowhere.
Here is the thing you might not expect. I am the owner of Hair By Joey. We have ten stylists and over 5000 active clients. And I still answer the phone myself.
You read that right. I answer the phone like I did when I was a one man show in Seattle. And here is the crazy part. It is my favorite part of the job. I love engaging with customers. I love hearing their stories. I love playing the giant Tetris game that is scheduling at a busy salon. I love hearing the feedback. I love solving problems and addressing concerns as quickly as they come in.
I built my business on customer connection. As we have grown, that special approach has built us more than any other thing.
When people’s hair goes wrong and they need an appointment, if they cannot reach their person they will shop around. Shopping around on short notice often leads to getting booked with a rookie. Rookies, bless their hearts, can screw things up badly. We fix a lot of bad cuts and colors at Hair By Joey and it aint cheap.
A bad haircut can take months to grow out even if it can be fine tuned. A bad color? Oh boy. That kind of fix can take half a day or more at a cost of hundreds of dollars.
That is why we have developed three easy, nearly fail safe methods for booking and client engagement.
First, guests can book their own appointments on our website www.hairbyjoey.com in about two minutes.
Second, we are available most hours of the day via direct text or email. These platforms are constantly monitored. You will usually get a response within the hour if not minutes.
Third, and most uniquely, I answer the phone. That is me. Joey. No answering machine. No voicemail tag. No hold times.
If you are tired of having a hard time getting your hair appointments booked, if your stylist or salon owner is unresponsive or inattentive to your concerns, consider giving us a shot.
I dare you.
Call or text me right now at 928-396-1695 and I bet we will have you booked within the hour. Or book your free consultation or service yourself in about two minutes at www.hairbyjoey.com